Return Policy

Due to Biosecurity reasons, once our birds, other quail products, or eggs have left our farm, they may not be returned and all sales are final. We will mark all applicable products in their description with ‘Due to Biosecurity Policy, this item is non-returnable and exchanges cannot be made. Sale is final, so please review all items carefully prior to purchase’. Additionally, due to the many factors beyond our control, we cannot guarantee a specific hatching or survival rate, HOWEVER, we CAN assure you that we operate our farm according to very high-quality control standards to maximize the viability of our hatching eggs and the survival of our birds. We are also committed to promoting open knowledge sharing and data transparency within the Quail Community, therefore, we make all of our bird weights, hatch rates, and other useful data points and observations available for public viewing. This practice allows hobbyists and breeders to compare numbers, set breeding standards, identify best practices, and identify areas for improvement. It is also a great way for customers to get a better understanding of our breeding stock so that they can feel confident in their purchases. To learn more, visit our FARM DATA page for up-to-date raw data, or subscribe to our blog to catch our Data Drive articles that give a more digestible explanation of what our weigh-ins, hatch rates, and observations mean to us and our current program, as well as how the numbers will drive our decision making process moving forward. Additionally, read our blog article “Shipped Hatching Eggs” to familiarize yourself with the process, the effects, and expectations.

Returns, Refunds & Exchanges

As we currently can not accept returns for most of our products (see EXCLUSIONS below), we cannot offer many refunds or exchanges. However, we are very committed to our customers satisfaction, and will reevaluate this policy on a very limited, case by case basis. Therefore, please reach out to us about any issues or concerns and we would be happy to assist you while we trouble shoot the problem in an effort to avoid this situation in the future.

For any non-perishable item, such as Quail Scissors, we accept returns and issue refunds or exchanges for any eligible item, for any reason.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please fill out a Return / Exchange Form to initiate a claim. We will email you with any additional instructions.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, or if we need any follow up information before making a determination.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@CanterburyQuail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exclusions and Exemtions

We do not accept returns or exchanges for the following items: Gift cards or Store Credit, Live Birds of any age, Hatching Eggs, Eating Eggs, Balut eggs, Fresh or Frozen Quail Meat (whole or butchered), Quail Wings, dog training aids, custom built orders, Digital Downloads, and any other Items that are identified in their product description as “All sales final” or “No returns or exchanges”. 

In the event that our farm, or one of our suppliers, issues a recall on any of our products, we will issue an immediate urgent email to all of our newsletter subscribers, as well as post a Recall Notice on our blog page, that will contain a link to file a claim to replace or refund these items, even if they are normally considered non-refundable. To subscribe to our newsletter, click HERE.

Shipping returns 

We believe in our products and value our customers greatly, unfortunately, we are just too small of a business and our high standard poultry care costs are just too great to take on free shipping costs, even for returns or exchanges, so we hope you understand that this decision was made out of necessity.

Please follow the instructions provided in the email you will receive after you submit a Return & Exchange Claim Form.

In most circumstances, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for the returned product, the cost of return shipping will be deducted from your refund.

Please note that all shipping costs for the original purchase are non-refundable, however, in the event the product damage was the result of mail carrier mishandling, we will work with you to file a claim with the service provider, typically the United States Postal Service, in a best effort to get you compensation for your original shipping costs. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at support@canterburyquail.com for questions related to refunds and returns.